I was also charged $35.00 when I took my things out because they had to "sweep". After finding this out, I said I would be more than happy to come sweep it out that day. Her reply was that she had already done it and that it did not need to be done again. This is not a business that acts like they appreciate your business in any way.
Multiple units on their property were broken into during the time we rented a garage from them and they do not carry insurance for their units. I would suggest going somewhere that has security.
If you're thinking about using this place to store your things, I would highly recommend you keep thinking. I had a unit there for over 4 years. One month my credit card expired. I was literally one day late giving them the new expiration date for them to take my payment, and I was charged a late fee that was more expensive than my monthly due, in addition to my monthly due. Over 4 years of giving them my business, and paying on time every month, and they couldn't let being one day late, because my card expired slide. In addition to the fee, I also got the amazing experience of their employee acting like I was crazy for even asking if they could waive the fee for the one day. When I finally went to get all of my things to move into the house I built, I found bite marks on my couch, two of my dining room chairs, some of my boxes and the things within, etc. I then had to deal with someone from Royale again, to which they claimed zero responsibility. Actually, when I went in to talk to someone, the person ahead of me in line was arguing with them, because they had put one of their locks on her unit. I have no idea if this move was well deserved or not, but what I do know, is these are not the type of people you want to be able to make that kind of decision. Once you sign a contract for one of their units, they have your things, and they act like it.
I am never one to write reviews but I felt I needed to write about my experience as well as others.
Royale Storage is a US Storage based in Fairfax, Iowa. Royale Storage is located at 54 E Cemetery Rd, Fairfax, IA 52228, USA.
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